Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your use of the sunnyBet website located at sunnybets.uk (“the Website”, “we”, “us”, or “our”). By registering an account or using any services offered on the Website, you confirm that you have read, understood, and agreed to be bound by these T&Cs, our Privacy Policy, and our Responsible Gambling Policy.
1.2. If you do not accept any part of these T&Cs, you must not use the Website or any of its services.
2. Definitions
- Player/User/You: Any individual who registers, places bets, or interacts with the Website.
- Account: Your personal user profile created upon registration on sunnyBet.
- Games: All betting, casino, and gaming products offered on the Website.
- Operator: The legal entity licensed and regulated to operate sunnyBet in the United Kingdom.
- Bonus: Any promotional offer, including free bets, bonus funds, or free spins.
3. Eligibility and Legal Compliance
3.1. To use the Website and place bets, you must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher.
3.2. You are responsible for ensuring that online gambling is legal where you reside. We do not accept players from jurisdictions where our services are prohibited.
3.3. Employees of the Operator, their immediate family members, and affiliates are not permitted to open accounts or participate in betting.
4. Account Registration
4.1. You may only register one account per person, household, IP address, or device. Multiple accounts are strictly prohibited and may lead to account closure and forfeiture of winnings.
4.2. You must provide accurate, complete, and truthful information during registration, including your full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
4.4. We reserve the right to verify your identity at any time and may request documents such as a valid government-issued ID, proof of address, or payment method verification.
4.5. Accounts with false or misleading information may be suspended or closed without notice, and winnings may be withheld.
5. Deposits and Payments
5.1. Deposits must be made using payment methods registered in your name.
5.2. Minimum and maximum deposit limits apply; please refer to the Banking section on the Website for details.
5.3. We do not charge fees for deposits, but your payment provider may apply charges.
5.4. We do not provide credit or loans; all funds deposited must be your own.
5.5. Any suspicious or irregular deposit activity may result in account suspension pending investigation.
6. Withdrawals
6.1. Withdrawals will, where possible, be made to the payment method used for deposits.
6.2. Withdrawal limits and processing times vary; please consult the Banking section for specific details.
6.3. We may require identity verification before processing withdrawals, including documents such as ID or proof of address.
6.4. While we aim to process withdrawal requests promptly, we are not responsible for delays caused by third-party payment providers or banks.
6.5. To close your account and withdraw your full balance, please contact Customer Support.
7. Account Inactivity and Fees
7.1. Accounts with no login or betting activity for six consecutive months will be classified as inactive.
7.2. Inactive accounts may incur a monthly administration fee of £5, deducted from the remaining balance, in accordance with UK Gambling Commission guidelines.
7.3. We will notify you via email before applying any inactivity fees.
7.4. Accounts with zero balance may be closed after prolonged inactivity.
7.5. You may reactivate a dormant account by logging in or contacting Customer Support.
8. Responsible Gambling
8.1. We are committed to promoting responsible gambling and provide tools such as deposit limits, loss limits, session time limits, and self-exclusion options.
8.2. If you believe you have a gambling problem, please use these tools or contact our support team for assistance.
8.3. For further information and support, visit the BeGambleAware website.
9. Prohibited Conduct
9.1. You must not engage in any fraudulent or illegal activities including, but not limited to:
- Money laundering or financing unlawful activities;
- Use of bots, scripts, or automated systems to place bets;
- Cheating, collusion, or manipulation of games;
- Operating multiple accounts to abuse bonuses or promotions;
- Using VPNs or proxies to circumvent geographic or legal restrictions;
- Sharing your account or allowing others to gamble on your behalf.
9.2. We reserve the right to suspend or close accounts and withhold winnings if misconduct is suspected.
10. Bonuses and Promotions
10.1. All bonuses and promotional offers are subject to specific terms, including wagering requirements, expiry dates, and game restrictions, detailed on the Promotions page.
10.2. Abuse or exploitation of bonuses, including multi-accounting or collusion, is strictly prohibited and may result in bonus cancellation and forfeiture of winnings.
10.3. We reserve the right to amend or withdraw promotions at any time without prior notice.
11. Fair Gaming
11.1. All games on sunnyBet are supplied by certified providers and use Random Number Generators (RNGs) to ensure fair and unbiased results.
11.2. We reserve the right to void bets or winnings resulting from technical errors, software malfunctions, or breaches of these T&Cs.
12. Limitation of Liability
12.1. We shall not be liable for any loss, damage, or expense arising from your use of the Website, including but not limited to technical failures, interruptions, or delays.
12.2. You gamble at your own risk, and our maximum liability to you shall not exceed the amount of your last deposit.
12.3. We disclaim responsibility for any content or security of third-party websites linked from our platform.
13. Privacy and Data Protection
13.1. Your personal information is collected, stored, and processed in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.
13.2. We implement industry-standard security measures to protect your data from unauthorized access or disclosure.
13.3. Please review our Privacy Policy for detailed information on how your data is handled.
14. Intellectual Property
14.1. All content, trademarks, logos, and materials on the Website are owned by sunnyBet or its licensors.
14.2. You may not reproduce, distribute, or modify any content without our prior written consent.
15. Complaints and Dispute Resolution
15.1. If you have any complaints, please contact our Customer Support team for prompt assistance.
15.2. We aim to resolve all disputes fairly and efficiently.
15.3. If you remain dissatisfied, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body approved by the UK Gambling Commission.
15.4. All dispute communications must be submitted in writing.
16. Changes to These Terms
16.1. We reserve the right to update or modify these T&Cs at any time.
16.2. Significant changes will be communicated via email or prominent notices on the Website.
16.3. Continued use of the Website following such changes constitutes acceptance of the updated terms.
16.4. You are responsible for reviewing these T&Cs periodically.
17. Contact Information
For questions, support, or to exercise your rights under these Terms and Conditions, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website during business hours
By registering and using sunnyBet, you confirm that you have read, understood, and agree to comply with these Terms and Conditions.
For further information on responsible gambling and legal compliance, please visit the UK Gambling Commission.
